Chinese Doctors' Overseas Experience: American Hospitals Pay Special Attention to Medical Experience

• by EVOMT
• 2017-06-05

　　This article is about the deputy chief physician of a domestic hospital who, after studying and experiencing at the affiliated hospital of Harvard Medical School in the United States, recorded his own feelings. Let's take a look at the American hospitals and doctors in his eyes!

　　Several teaching hospitals affiliated to Harvard Medical School have professional rankings among the top in the United States. Behind their reputation, they have superb medical skills, top scientific research, and a medical culture that values humanistic care. These cultures closely connect hospitals, doctors, and patients, serving as a link to maintain and build a good doctor-patient relationship

　　1、 Perfect medical experience

　　The world-renowned British Medical Journal (BMJ) has specially published clinical guidelines and quality standards for "clinical experience" for patients, and pointed out that it is necessary to make medical culture truly patient centered through continuous improvement, while emphasizing that high-quality patient experience is the core content of good medical services

　　Hospitals in the United States attach great importance to the patient's medical experience because it directly affects the patient's evaluation of the entire medical process. A negative comment or complaint from a patient may cause a hospital or clinic to pay a heavy price or even go bankrupt

　　▲ Outstanding employees of Brigham and Women's Hospital - accompanying dogs

　　From a psychological perspective, a good and high-quality medical experience may allow patients to ignore the pain of the disease itself and treat medical treatment as a process of self understanding

　　▲ Connect the overpass between several hospitals to facilitate mutual referral of patients

　　American hospitals have taken great pains to improve the patient's medical experience. From receiving appointment applications, to patients recovering from hospital discharge and regular follow-up, there are detailed process plans for every step. For example, when doctors ask about medical history, they even record the type, sex, and even name of the patient's pet; The parking boy at the gate of the hospital disinfects his hands with a quick hand disinfectant before and after picking up the car; There are always gentle and melodious sounds of harp or piano in the outpatient hall; The barium meal in the imaging department includes Sprite, Apple, and Strawberry&hellip& hellip;. The subtleties are evident

　　▲ The starry ceiling in the image center eliminates the tension of some patients towards the claustrophobic environment

　　Looking at the current medical situation in China, most of the tense doctor-patient conflicts originate from problems such as crowded and noisy outpatient services, long queuing times, emotional anxiety after family members stay up late in hospital to accompany them, and doctors' inadequate explanations of the condition. The real reason is that there are fewer doctor-patient conflicts caused by the treatment itself. Therefore, improving the medical environment and improving the medical experience may be the key to alleviating the doctor-patient conflict

　　▲ Brigham and Women's Hospital's outpatient hall volunteer harp aunt, who insists on playing happily every day even if she has a sprained ankle

　　2、 "Partnership" doctor-patient relationship

　　In the United States, although the medical industry is often referred to as the service industry, the relationship between doctors and patients is not the relationship between service and being served, but rather a partnership, which is a comrade standing in the same trench to fight against the disease. Every patient who visits a hospital will have a doctor inform him in detail of the disease he is suffering from, the current treatment status, and clearly indicate that the main body to overcome the disease is the patient himself, Doctors will provide necessary assistance and support during this process. Throughout medical activities, patients are always in the dominant position, and their every choice will be fully respected by doctors. Of course, doctors will patiently explain and inform decisions that are not conducive to treatment, which greatly increases the participation of patients in the medical process

　　▲ Publicity poster at the entrance of Boston Children's Hospital - You inspiration us. You make us # 1 "You inspire us to move forward, you make us do our best"

　　Moreover, the partnership between doctors and patients has turned the direction of conflict into the disease itself, greatly reducing disputes between doctors and patients. Once, when I spoke to a doctor about the role of doctors and patients, I told him that in China, patients are God. "All for patients," he said with amazement, "Oh my God! It's too many gods!"

　　▲ Until every child is well

　　3、 Sometimes healing, often helping, always comforting

　　"To Cure Sometimeses, To Believe After, To Comfort Always," an inscription by E.L. Trudeau, a doctor, is engraved on the bank of Saranack Lake in northeastern New York, USA. The inscription has spread through time and space for a long time and is still shining brightly today. It is engraved in prominent positions in many hospitals and often cited by doctors in doctor-patient communication. Its role is not only to inform patients of the limitations and helplessness of medicine, It is also a reminder to doctors themselves to apply humanistic care throughout the entire process of medical activities, and to be filled with care and comfort from beginning to end. The most prominent aspect of China's current medical environment is that the public has high expectations for medicine, believing that patients should be cured when they arrive at the hospital and spend money. Therefore, it is important to educate patients and their families about medical knowledge

　　4、 Bare steel beams, endless love

　　The Dana Farber Cancer Institute, affiliated to Harvard Medical School, is a newly completed modern inpatient building with a bare steel beam and unfinished wall. It has become a must-have place for visitors from around the world to visit and learn. The story behind it is intriguing

　　▲ Dana Farber Cancer Institute

　　A wall away from Dana Faber Cancer Institute is the Boston Children's Hospital. When the building was built, a group of children with leukemia lived in it. The children often lie by the window, watching the workers work became their daily pleasure. Although they are vegetarian, the small patients have long been accustomed to these big friends wearing safety helmets waving and smiling greetings through the glass every morning

　　▲ Children are showing their names to construction workers (From www.Dana farber. com)

　　Sometimes the workers use the steel beams of the building as drawing boards to paint greetings to the children, and sometimes they write their names in colorful colors. Every day, the sick children cheer and lie in front of the window looking for their names, which is like a ray of sunlight illuminating the gloomy and cold ward

　　▲ Construction workers paint steel beams with the names of children (From www.Dana farber. com)

　　The construction site outside the window is getting higher and higher, and there are more and more names on the steel beams. Some names send away children who are getting better, and some names witness the last glory of life

　　▲ Lying in front of the window every day to find their own name has become the expectation of children (From www.Dana farber. com)

　　Written on the steel beam, it is not only a name, but also a cheer for the strong children, the deepest blessing to these fresh lives

　　▲ Names in various colors written on the steel beams at the construction site (From www.Dana-farber. com)

　　After the completion of the building, the hospital specially preserved this wall, recording the stories of construction workers and children, constantly reminding medical personnel of their reverence for life, and also encouraging the participation of the entire society to care for life and health

　　▲ Exposed steel beams of Dana Farber Cancer Institute after completion (From www.Dana Farber. com)